Ga. roofer under investigation after fraud complaints

Multiple metro Atlanta people filed police reports saying they signed over their insurance checks to a local roofer, and then he disappeared with their money. CBS46′s Better Call Harry investigates.
Updated: May. 23, 2021 at 2:20 PM EDT
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DULUTH, Ga. (CBS46) - A contractor with a trail of bad reviews closed his business and opened it under another name. This after CBS46′s Better Call Harry investigated multiple claims that the company took their money and didn’t do the job.

In 2019, Michael Miller contacted CBS46 to get help getting his money back from SimpliRoofing. He tried calling owner Tom Bouhan for six months, but was left without a fixed roof or his $3,300 insurance check. Miller even filed a police report.

When we confronted Bouhan about this, he blamed the delay on a rogue employee. “We take our quality control pretty seriously and obviously this one slipped by,” Bouhan said. “This is all new to me because this has never happened before.”

More Complaints Against SimpliRoofing

But after CBS46 aired the story, we had a flood of emails about SimpliRoofing. Many came from other customers who said they also signed over their insurance checks to get work done, but nothing was ever done. Even former employees reached out claiming they hadn’t been paid by the roofing company.

Christina Ureostegue said she gave Bouhan $11,000 for a new roof. Once again, CBS46 called Bouhan to find out why the work hadn’t been done. After months of delays, he hired subs to do the job, after he did a third of the job and never returned.

Michael Heuwe from Columbus signed over an insurance check of $9,000 for a new roof. It’s gone, and the work was also not done. Heuwe filed a police report. “You know my wife and I are both teachers. His sign on his website says he’s veteran friendly and veteran owned - I’m a veteran he just stole money from,” Heuwe explained.

This time when Harry called Bouhan to get this sorted out, he stopped answering or returning our calls. We stopped by his office and neighbors say they hadn’t seen him in weeks.

With an “F” rating on the Better Business Bureau website and many negative reviews, Bouhan closed SimpliRoofing. But it wasn’t the end.

New Name, Same Complaints

Less than a year and a half after Better Call Harry’s initial investigation into Bouhan, we received a complaint about another metro Atlanta roofing company with the same problem. It turned out to be the same owner. After closing SimpliRoofing, state records show Tom Bouhan opened a new business called Veteran’s Roofing.

Sheryl Peng and her husband knew their roof was damaged, but instead of calling a roofer, a roofer called them.

“So it was just a random phone call,” Harry asked Peng. “Yes? He was just going through the phone book? I have no idea,” Peng responded.

Peng filed an insurance claim on the roof and handed over a check of $6,400 to Bouhan in order to get it fixed. Or so they thought. “October 16 he came to get check he said two weeks he’d fix the job,” Peng said.

The family paid for a dumpster, but six months later no roof. Their daughter Jessie googled Bouhan’s name. “And your story came up and a bunch of reviews about SimpliRoofing. That’s when they connected the dots and reached out to Better Call Harry.

“He said the weather is not good that because of pandemic we could not get any material,” Peng said.

When Harry once again called Bouhan to get his side, he hired a subcontractor to do the work.

Veterans Roofing has almost no reviews online, however the BBB issued an alert, noting the name change and pattern of complaints. Because of our CBS46 reporting, Georgia’s Consumer Protection Division also opened an investigation.

If there’s something you’d like Better Call Harry to investigate, email bettercallharry@cbs46.com

If there’s something you would like CBS46′s Consumer Investigator Better Call Harry to look into, fill out this submission form.