Georgia officials: Refrain from calling 9-1-1 to report burst water pipes

Published: Dec. 24, 2022 at 6:49 PM EST|Updated: Dec. 24, 2022 at 6:50 PM EST
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ATLANTA, Ga. (Atlanta News First) - Georgia officials have advised residents who experience issues regarding burst water pipes caused by the holiday freeze to refrain from calling 9-1-1.

Officials across Georgia are experiencing a “higher than normal call volume due to emergency calls about burst water pipes.”

“We understand the stress involved with the sudden burst of water pipes however, DeKalb public safety officers are unable to shut off water pipes that are not in the public right of way,” says Alesia Guest, Director, DeKalb County E-911 Communications.

RELATED: Preventing pipe bursts in frigid weather, experts offer advice

Many residents across northern Georgia have experienced issues related to the extreme cold weather this week.

Guest suggests residents contact a private plumber or property management to turn off the water at homes that have been impacted.

“If you have a broken pipe, it is imperative that you shut off the water or call your property manager or plumber to shut it off immediately.”

Officials previously told Atlanta News First it is “imperative that citizens notify us if they see these types of leaks. They can call 311 to notify us. We want to make sure we are doing our part to keep citizens safe.”

Officials in Athens-Clarke County have also advised residents to refrain from calling 9-1-1 for service requests regarding burst water pipes.

Officials in Gwinnett County advise residents experiencing pipe burst issues or flooding to “locate your main water supply and shut it off immediately. Then, follow up with your landlord, management company, or local plumber/handyman.”

Residents in an apartment complex in Buckhead are experiencing flooding issues on Sunday.

“We know this is a highly stressful situation, however, fire department and public safety resources should not be utilized to shut off water or to diagnose issues due to frozen pipes,” officials said.


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