A homeowner says an unlicensed contractor left a crooked chimney, unfinished floors and driveway after the insurance payout.
Services charge fees ranging from monthly subscriptions to a percentage of savings.
Lawmakers say the investigation revealed a consumer-protection gap that wasn’t on their radar.
A 74-year-old patient says a ‘free’ consult led to a no-refunds contract and a credit card application to cover the cost.